Highland Council helpline for Covid-19

The Highland Council continues to operate the  free helpline to give assistance and to collect details of individuals and community groups looking to provide volunteering support during Covid-19.

The single line number – 0300 303 1362 – will connect callers to relevant Council specialist teams and operates Monday to Friday from 8am to 6pm. All calls are free.

Callers can get advice on benefits and personal support, education and social care and there is also  advice for businesses who may need help with financial support. Helpline staff will also be signposting callers to other organisations that can provide help and assistance as well as gathering offers from individuals or community groups wishing to volunteer.

The service is operated by council staff and some volunteers. Staffing levels will be kept under review to respond to the demand.

The Council is continuing to co-ordinate all offers of community group support, while the Highland’s 3rd Sector is co-ordinating individual offers of support. There will be close joint working to maximise the valuable offers of support from community groups and individuals.

Best wishes for Christmas and New Year

Alex Graham would like to wish local residents, Council colleagues, and Council staff a very happy Christmas, and every success in 2021. I look forward to continuing to work with Cllr Bill Boyd and Cllr Graham Ross on behalf of the ward in the year ahead.


Council contact arrangements

Service Centre (01349 886606)

Inverness Service Point at Town House, Castle Street, Inverness is open from Monday to Friday 9am to 5pm, except Wednesday when it opens at 10am. [CURRENTLY CLOSED DUE TO COVID-19]

Out of hours telephone numbers:

  • Health and Social Care – 0845 601 4813
  • Roads, flooding ,street lighting – 01349 886690
  • Housing – 01349 886691
  • Registration – 07818 588 203

Emergency contacts for Trunk Road Maintenance:

  • For all trunk roads contact BEAR Scotland – 0800 587 1107

Emergency numbers:

  • Gas Freephone – 0800 111 999
  • NHS 24 – call free on 111 if you are ill and it can’t wait until your regular NHS service reopens
  • Police Scotland – 101 for all services
  •  Scottish Fire and Rescue Service – 01463 240999 (24 hours)
  •  Scottish and Southern Electric Freephone – 0800 300 999
  • Scottish Water – 0845 601 8855 (24 hours)
  •  SEPA Floodline – 0845 988 1188
  • SEPA Pollution hotline – 0800 807060 (24 hours)

School Diary Dates for 2020

• February break  – 17 February and 18 February
• In service day  – 19 February
• Easter holidays  – 30 March to 13 April
• May Day  – 8 May
• In service day  – 1 June
• Summer holidays  – 3 July to 14 August
• In service day  – 17 August
• In service days  – 14 September and 15 September
• October holidays  – 12 October to 23 October
• Christmas holidays  – 23 December to 5 January

Schools information line

This service gives callers access to the latest pre-recorded message(s) from the Headteacher.The telephone number is 0800 564 2272, followed by the school’s PIN Number when prompted.

04 1720 Charleston Academy

04 2400 Kinmylies Primary

04 2670 Muirtown Primary

04 1090 Inverness High School

04 1710 Central Primary

04 1830 Dalneigh Primary

Council Roads and Street Lighting Helpline

The Highland Council has a roads and street lighting helpline -01349 886601. Staff at the Council’s Service Centre will be on hand to respond to calls between 8 am – 6 pm – Monday – Friday and 9 am – noon on a Saturday. The helpline, which also deals with enquiries about street lighting, is a bid to make it easier for the public to contact the Council and relieve pressure on area offices, where staff are directly involved in dealing with flooding, gritting and snow clearing.

Drop-in Surgeries

Alex Graham holds surgeries in the ward to enable members of the public to discuss any Council matters or local issues with him. These are advertised locally and in Focus. No appointment is needed – just come along at the times stated. [SURGERIES CURRENTLY SUSPENDED DUE TO COVID-19]

Thank you for a great election result!

Sincere thanks to everyone who voted for me in the Highland Council election on 4th May 2017. I am delighted to be back for a third term as a councillor for Inverness West.

Many congratulations to Cllr Graham Ross, elected for a second term, and to newly elected colleague Cllr Bill Boyd. I look forward to working with them both for the benefit of Inverness West.

Alex Graham.

The Result:
Alex Graham (Liberal Democrat Focus Team)               964 Elected
Bill Boyd (SNP)                                                                722 Elected
Graham Ross (Independent)                                           719 Elected
Fergus Mackenzie (Conservative)                                   416
Cath MacInnes (SNP)                                                      300
Addie Eghtedar (Labour)                                                   94
Allan Duffy (Independent)                                                130
Turnout 42.6%
Quota 812 votes

Alex Graham serves as Provost of Inverness

In August 2012 Alex Graham was appointed as Provost of Inverness by the Inverness City Committee. He served as Provost until June 2015, when there was a change in the political control of Highland Council.

The Provostship is an historic office dating back to at least 1556. The Provost is the Civic Head of the City of Inverness, being the formal representative of the City at ceremonial, civic and other significant occasions. This is in addition to the Provost’s own role as a member of the Highland Council.

Speaking after his election Alex said: “It is an enormous honour and privilege, and I will endeavour to fulfil the duties of the office to the utmost of my abilities. As well as traditions to nurture and develop, we also need to look forward – to promoting our City and continuing our strong sense of community in Inverness. I want to work with everyone, on all sides of the City Committee, to make Inverness a better place to live.”

About Councillor Alex Graham

Councillor Alex GrahamAlex Graham is a Liberal Democrat Focus Team councillor for Inverness West with a strong track record in local government. Regarded as a keen ward representative he is one of the most experienced councillors in the north with over 29 years’ service in total. In his first period in local government he served from 1980 to 1996 as Inverness District councillor for the Kinmylies ward, standing down due to family and work commitments when Scottish local government was re-organised in 1996.

After a break, Alex was elected to the Highland Council in May 2007.   He was re-elected in May 2012 at the top of the poll with 610 first preference votes (24.6%) and again in May 2017 when he led the count with 964 first preference votes (27.7%).

As well as being a ward councillor, he was chosen to be Provost of the City of Inverness in August 2012 and served in that role until June 2015 when there was a change in the political control of the Council.

Alex was born and raised in the Isle of Lewis and is a Chartered Accountant.  As well as being a councillor, he works at the language development agency Bòrd na Gàidhlig. He has lived in Inverness for over 30 years, always on the west side of the River Ness.

You can read more about Alex on his profile page.

Where is Inverness West ward?

welcome-page-image.gifThe Inverness West ward is one of 21 wards within the Highland Council area. It is small in area,  covering just 5.5 square miles (14 sq km), and lies on the western side of the City of Inverness. It comprises the residential areas of Scorguie, Kinmylies, Muirtown, Clachnaharry village, the Bught/Springfield/Ballifeary area, and a rural area on the Leachkin. In 2017 the ward was extended to include part of Dalneigh and an area of the city centre around Kenneth Street.

A more in-depth profile of West Inverness, as well as some interesting facts, can be found on the Ward Profile page on this site.  The Highland Council website also has a page covering the area.

Ward colleagues

Inverness West is a 3 member ward, served by Alex Graham and two other councillors  Bill Boyd (SNP) and Graham Ross (Independent).

Bill Boyd (SNP) was elected in May 2017. Further information about Bill can be found at his Highland Council page: Cllr Bill Boyd.

Graham Ross (Independent) was elected in May 2012 and re-elected in May 2017. Further information about Graham  can be found at his Highland Council page: Cllr Graham Ross.

Alex, Bill and Graham work closely together on behalf of the ward, and hold regular ward business meetings.

Alex Graham – Contact Details:

26 Duncraig Street,
Tel: (01463) 241148
Mobile: 07774 337710

Both numbers have an answering service.

Email: Alex.Graham.cllr@highland.gov.uk

 Posted by at 09:19 pm